Returns & Exchanges

At Www, we want you to be completely satisfied with your beauty purchase, which is why we offer a 30-day window for returns on all products. Whether it's an incorrect shade or a change of heart, our goal is to ensure your skincare and makeup routine remains stress-free.

1

Initiate Your Request

Log into your Www account and select the order you wish to return, or use our guest portal with your order number and email address.

2

Package Your Items

Carefully place the items in their original packaging, ensuring all safety seals and components are included to prevent damage during transit.

3

Apply Shipping Label

Print the prepaid shipping label provided via email and securely attach it to the outside of your return parcel.

4

Drop Off and Refund

Take your package to the nearest authorized carrier location; once we receive and inspect the items, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing